The Basics

Welcome to forest.

By using our website, buying our açaí, or interacting with anything we’re doing, you’re agreeing to the below. Nothing unusual – just the standard stuff to keep everything running smoothly.

Who We Are

We’re forest – we make açaí that tastes like a proper treat (and just so happens to be good for you).

If you need to get in touch, you’ll find our contact details on the website.

Using Our Website

By using the site, you’re confirming that:

• You’re happy with these terms
• You’re using things properly

If you don’t agree, best not to use the site.

Products & Availability

We sell frozen açaí and related products.

A few things to know:

• Products can sell out
• We may tweak packaging or ingredients from time to time
• We may limit quantities if needed

We do our best to keep everything accurate, but small variations can happen.

Pricing

All prices are in euro (€).

Prices can change, but once you’ve placed an order, that price is locked in.

Any extras (delivery, VAT, etc.) will always be clearly shown before you pay.

Orders

By placing an order, you confirm:

• Your details are correct
• You’re authorised to make the purchase

We may cancel or refuse orders if:

• Something’s out of stock
• Payment doesn’t go through
• Something doesn’t look right

An order is only confirmed once it’s been processed and dispatched.

Payment

We accept the usual payment methods.

For trade or wholesale customers, separate terms may apply.

If payment isn’t made:

• Orders may be paused or cancelled
• Additional charges may apply where legally allowed

Delivery

We aim to deliver within expected timeframes, but can’t guarantee exact timings.

Delays can happen (couriers, weather, supply chain – life).

Once delivered:
it’s your responsibility to store products correctly (keep them frozen).

Returns & Refunds

Because this is frozen food, returns are limited.

We’ll sort things if:

• Something arrives damaged
• You receive the wrong product
• There’s a quality issue

Please let us know within 24 hours with any details – we’ll take it from there.

Storage & Use

Keep it frozen and follow the instructions provided.

We can’t take responsibility for:

• Improper storage
• Product misuse
• Letting it melt and hoping for the best

Our Stuff (Intellectual Property)

Everything on this site – branding, copy, images, design – belongs to forest. (or our partners).

Please don’t copy or use it without permission.

Using the Site Properly

Please don’t:

• Do anything illegal
• Interfere with the site
• Upload anything harmful
• Use our content commercially without permission

We can restrict access if needed.

Liability

We’ll always do our best, but we’re not liable for:

• Indirect or consequential losses
• Loss of profits or business opportunities
• Delays outside our control
• Product misuse

Nothing here affects your legal rights.

Third-Party Links

We may link to other websites. We’re not responsible for what’s on them.

Privacy

Your data is handled in line with our Privacy Policy and GDPR.

By using the site, you agree to that.

Things Outside Our Control

If something happens that’s out of our control (supply issues, transport delays, etc.), we’ll deal with it as best we can – but we can’t be held responsible for delays caused by those events.

Legal Stuff

These terms are governed by Irish law.

Any disputes will be handled by the Irish courts.

Changes to These Terms

We may update these from time to time.

If we do, we’ll post the updated version here. Continued use means you’re happy with the changes.

Questions?

If anything’s unclear, just get in touch – we’re usually quite sound.